Terms and Conditions

§1 Trader Details

The online store available at https://martatrojanowska.com is operated by:

Marta Trojanowska Studio Impress
ul. Kleszczowa 41/14, 02-485 Warsaw, Poland
VAT ID (NIP): 5272464331
e-mail: info@martatrojanowska.com
tel.: +48 733 663 633

These Terms and Conditions define the rules for using the store and concluding distance sales contracts.

§2 Definitions

• Customer – a natural person, legal entity, or organizational unit making a purchase.
• Consumer – a natural person making a purchase not directly related to their business or professional activity.
• Product – a movable item offered in the store.
• Made-to-measure Product – a product manufactured according to the Customer’s individual specification.
• Contract – a distance sales contract.

§3 Product Information

1. Product descriptions include their main features.
2. Product photos are for illustrative purposes only.
3. Slight differences in color may occur due to monitor settings and the individual nature of handmade production.
4. Handmade products may differ slightly in details from the presented samples.

§4 Prices

1. Prices are given in Polish zloty (PLN) and are gross prices (including VAT).
2. The total price includes the product price and delivery costs indicated before the conclusion of the Contract.
3. In the case of made-to-measure products, the price may be determined individually.

§5 Placing Orders

1. Orders are placed via the form available in the store.
2. The Customer is obliged to provide true and complete information.
3. The Contract is concluded when the Customer receives an order confirmation by e-mail.
4. The Seller may refuse to process the order in the event of non-payment, false data, or inability to fulfil the order.

§6 Payments

1. Available payment methods:
   • bank transfer,
   • tpay,
   • credit/debit card,
   • PayPal.
2. The payment operator acts as a separate data controller with respect to payment data.
3. For made-to-measure products, the Seller may require prepayment or a deposit.

§7 Made-to-measure Products – Terms of Fulfilment

1. Made-to-measure products are manufactured according to the specification provided by the Customer.
2. Production begins after payment or deposit is received and after complete data and measurements have been provided.
3. The Customer is responsible for the accuracy of the provided measurements if they were not taken personally by the Seller.
4. Changes to the design after production has begun may be impossible or may involve additional costs.
5. Materials may be ordered individually for a specific order.
6. In the event of cancellation after production has started, the Seller has the right to retain the deposit to the extent corresponding to the incurred costs.

§8 Fulfilment Time

1. The fulfilment time is specified in the product description or agreed individually.
2. For made-to-measure products, the fulfilment time is calculated from the moment the conditions specified in §7 section 2 are met.
3. The Seller shall inform the Customer of any potential delays.

§9 Delivery

1. Delivery is carried out via courier companies or personal collection.
2. Delivery costs are indicated before placing the order.
3. The risk of loss or damage passes to the Consumer upon delivery of the Product.

§10 Right of Withdrawal

1. The Consumer has the right to withdraw from the Contract within 14 days of receiving the Product.
2. To exercise the right of withdrawal, the Consumer must submit a clear statement.
3. The withdrawal form is available here: WITHDRAWAL FORM
4. The Consumer bears the direct cost of returning the Product.
5. The refund will be made within 14 days of receiving the withdrawal statement.
6. The Seller may withhold the refund until the Product is returned.

Exclusion of the Right of Withdrawal

The right of withdrawal does not apply to non-prefabricated products made according to the Customer’s specifications, in particular made-to-measure products (Article 38 of the Polish Consumer Rights Act).

§11 Complaints

1. The Seller is liable for conformity of the goods with the Contract in accordance with applicable law.
2. A complaint may be submitted by e-mail or in writing to the contact details indicated in §1.
3. The Seller will respond to the complaint within 14 days.
4. If the complaint is accepted, the Seller will repair, replace, reduce the price, or refund the payment in accordance with applicable law.

§12 Sales to Entrepreneurs

1. In the case of sales to an entrepreneur, liability under warranty is excluded to the maximum extent permitted by law.
2. The Seller shall not be liable for lost profits of the entrepreneur.

§13 Out-of-court Dispute Resolution

The Consumer may use out-of-court methods of dispute resolution, in particular via the ODR platform: https://ec.europa.eu/consumers/odr

§14 Personal Data

The principles of personal data processing are set out in the Privacy Policy.

§15 Amendments to the Terms and Conditions

1. These Terms and Conditions may be amended in the event of changes in law or the manner of conducting business.
2. Contracts concluded before the amendment shall be governed by the Terms and Conditions in force at the time of conclusion of the Contract.

§16 Final Provisions

1. These Terms and Conditions are governed by Polish law.
2. In matters not regulated herein, the provisions of the Polish Civil Code and the Consumer Rights Act shall apply.