Ordering and delivery

panna młoda w sukni ślubnej na plaży

In our store you can:

– buy tailor-made product (wedding dresses and haute couture collection)

Write to us before making a purchase, and we will help you choose the most appropriate cut for your silhouette, we will help you take measures, as well as we will arrange possible changes in the cut, and after the arrangements you will place an order,

or

Place an order for your dreamed model of the dress and we will contact you before starting sewing in order to collect your measures and arrange any changes to the design.
Regardless of the above, please read the Fitting and Size chart instructions to choose the best fit for your silhouette and take the correct measurements.

– buy a Ready To Wear product (including some of wedding dresses) in standard sizes

After reading the size chart, choose the cut and size that suits you best and place an order in our store. If you have doubts whether any size will fit you, write to us and we will help you determine it.

It may happen that after receiving the dress you will need help with minor corrections in the local dressmaker. However, on our side we promise full commitment and professional support so that your creation will meet your expectations.

How to order your dream dress?

Being aware of how difficult it can be to make a decision to buy the one and only wedding dress of our dreams, we want to make it easier for future brides. While buying a wedding dress online we give you our support and full commitment to choose the right model, size to fit your body and dress.
We recommend that you read the instructions on the Fitting and Size Chart page.
If you have any doubts and do not know which of the dresses will meet your expectations and it will also match the style of your wedding and your figure, complexion and beauty – we will be happy to help you choose the right model from our collection. Write to us at troyka@martatrojanowska.comand our stylists will help you make the right decision.
If you are determined to buy one of our beautiful wedding dresses – just choose the right cut and fold…

Ordering: Tailor-made wedding dresses and other products

At this stage we will be in constant contact with you in order to fit your wedding dress properly! Please note that when ordering and paying for an order you do not have a direct choice of size or color of lining, because after accepting the order our consultant will contact you to determine among others:

  • Is the chosen cut suitable for your figure?
  • Which lining color will be most suitable for your skin tone?
  • How do I adjust the length of skirt and sleeves?
  • Other necessary information to sew your dress.

What will we need to process the order?

During the order processing after the purchase in the store we will contact you in order to:

  • collect the measurements correctly (remember that you should take measurements with the target shoes or at least with shoes of the same height as the target heel!)
  • confirm your choice of model – whether it is best for your figure
  • obtain the details of dress finishing (e.g. lining color, length of skirt, sleeves)
  • if possible – take en face, side and back photos of your figure in underwear or costume in order to select the best possible cut for your silhouette.

Where can I provide my dimensions for my order?

After accepting the order, you will receive a guide on how to measure yourself correctly and a form with the data required for the design and sewing process to be completed, as well as a request for photos of your figure. This data will enable to choose the right size and finish your dress.
The guide how to measure yourself correctly and the size table for wedding dresses available in our store can also be found on the page Fitting and Size Chart.

Order confirmation

After consultation you will be able to finally decide whether to buy our dress or cancel the order and refund the amount paid.
Please note that once you have finally approved the project, you will not be able to cancel your order. For more information on the rules of order processing see the Terms and Conditions.

Ordering: Ready To Wear wedding dresses and other products

Some of our products including wedding dresses are available in standard sizes. When ordering, be sure to read the size chart on the Fitting and Size Chart page and the description for each product. Also, be sure to take measurements of the figure and check if they fall within the range in the table.
If you have doubts as to whether the size you choose will fit you, please send us a request for a dress with dimensions. We will help you make sure which size is perfect for you!
Sometimes it is possible for us to make minor corrections before shipping the order (e.g. shortening the dress, sleeves).
In the case of products in stock, if we do not make corrections, the purchase can be returned without any reason within 14 days after receiving the order.

Sewing process

When you order custom made wedding dress, when the project is approved, the dress will be ready up to 14 days, according to the parameters agreed with you. If the products are available in stock and do not require corrections, we ship them within 7 working days from the moment of receiving the payment.

Delivery

Our products are delivered to all countries around the world. If delivery to your country is not possible for any reason, you will be informed before the start of order processing, which will be cancelled and the money paid in will be refunded.

Costs and delivery time

Poland: Delivery of the finished dress by insured and traceable shipment to these countries is free of charge. Delivery time is 1-2 days. However, for reasons beyond our control and for which the shipping company is responsible, delivery time may be extended.
Europe: Delivery of the finished dress by insured and traceable shipment to European countries is calculated when placing an order depending on the country and the chosen delivery method (courier, post). Delivery time is 2-5 days. However, for reasons beyond our control and for which the shipping company is responsible, the delivery time may be extended.
International deliveries outside Europe: Delivery of the finished dress by insured and traceable shipment is calculated when placing an order depending on the country and delivery method chosen (courier, post). The expected delivery time is up to 7 days. However, for reasons beyond our control and for which the shipping company is responsible, the delivery time may be extended.
Orders shipped abroad may require the payment of local customs duties and taxes. Customs duties and taxes are set by the customs office in the country of destination. It is forbidden not to declare the shipment content. The payment of all duties and taxes is the responsibility of the recipient, and these fees are collected at the time of delivery. For more information, contact your local customs office.
If you have any questions, please contact us at troyka@martatrojanowska.com

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Fitting and sizetables

Custom made dresses

Your dress will be crafted in our studio in Warsaw, Poland, based on your measurements. We will adapt the selected project to your requirements and figure. In order to make your dress perfectly customed for you it is possible to make changes such as adding or changing the sleeves, remaking the neckline, replacing the lining, adding layers of tulle. Usually we need around 14 days to sew your dress, and it may also take several days to agree on measurements and design. So remember, it would be better not to order at the last minute, but if you have no choice, contact us by email before placing your order – we will help you select the best model for you and receive it on time.

Ready To Wear dresses

On our website and in the studio we may offer a limited number of wedding dresses and other outfits in sizes according to our size chart which you can find on Fitting and size chart page. They are available for immediate purchase, without waiting for a custom-made dress. Since our Ready to Wear dresses are made of elastic laces, they are not only soft and comfortable, but also fit the body. In addition, they are sewn in a way that allows you to easily make tailoring adjustments yourself or with the help of a local seamstress (on your expense). If you need a dress “right now” choosing a Ready to Wear dress will be the best option for you.

Support while ordering

We offer extended support of our stylists, both when choosing Ready To Wear products and those that we can sew for your special order. We offer advice on making choice of the best cut for your silhouette, designing changes, taking measurements, choosing the best size of the Ready To Wear dress. We will help you to make a decision, even if you are not sure which model will suit you best. Our stylists are here for you to make you feel as good, as possible on this special day.

Other products

Our store offers also other products and collections, both tailor-made and Ready To Wear designs. They are all designed by our designer, hand-sewn in our workshop and made from the highest quality fabrics.

To collect the measurements correctly please see the information on the Fitting and size chart page. You will find there both advice on choosing a dress to suit your silhouette as well as detailed instructions on how to measure yourself. If you choose a wedding dress in the Ready To Wear option, see our:

Size chart

 

SLEEVE LENGTH

BREAST HEIGHT (arm to nipple)

FRONT HEIGHT (arm through nipple to waist)

TORSO LENGTH (arm through nipple and waist to hips)

NECKLINE DEPTH (front)

STRAPS WIDTH (Points where arm adjacents to the torso – FRONT)

CIRCUMFERENCE ON THE BREASTS

CIRCUMFERENCE UNDER THE BREASTS

WAIST CIRCUMFERENCE

HIP CIRCUMFERENCE

BACK WIDTH (Points where arm clings to the back)

BACK HEIGHT (arm to waist – BACK)

BACK NECKLINE DEPTH (arm to fastening of the target bra)

SKIRT LENGTH (waist to floor – in target shoes)

HAND – BICEPS circumference

HAND – 3/4 LENGTH circumference

HAND – WRIST circumference

Frequently Asked Questions (FAQ)

How to order a custom-made dress?

To buy your dream dress, you can either sew one of our custom-made dresses or buy a Ready To Wear dress simply placing an online order after choosing the best size (see our Fitting and size chart page) and the colour of the lining. We will confirm the length, measurements and after that – just wait for the shipment! Remember! If you have your favourite model, but you have doubts whether it will fit your figure, just write to us and we will help you choose the perfect dress.

To sew a custom made dress, you can either choose your favourite one from our offer and place an online order or contact us and ask for advice. We will help you to decide on the perfect cut for your figure. You will be asked to fill out a form in which you will provide the exact measurements. To complete it correctly, see the instructions on how to measure yourself on Fitting and size chart page. It would be also a great help for us to have a picture presenting your body figure. Then we will confirm with you your choice, measurements, changes and other order details.

How to correctly measure yourself to choose the right size?

On the Fitting and Size chart page, you will find instructions on how to measure yourself correctly. After placing the order, our stylist will contact you in order to collect measurements so that you can perfectly match your dress to you.

What underwear to wear with the dress?

We recommend smooth and seamless nude underwear. In particular look for a bra with a lowered clasp in case you want your gown to have a plunging back. Remember that if you sew to measure, the neckline on the back can be matched with the bra, so that the clasp is invisible. Avoid lacy and coloured underwear, which can show through and stand out.

Is the dress transparent?

Depending on the model, some dresses may or may not have see-through effect. If you do not want the dress to be looking transparent, we can modify custom made dress by using lining in the appropriate colour.

What if I lost weight before getting married?

Our wedding dresses are made of elastic lace, so they have a fairly large margin to fit the figure. However, if you are not satisfied with how the dress looks after you have changed the weight, you can go to your local seamstress to make the appropriate minor adjustments. Certainly they will not cause major problems to make corrections.

What materials are the dresses made of?

To ensure maximum lightness and comfort, we sew our dresses from exclusive, soft and mostly elastic laces and fabrics. The certainty that our dresses are made of the highest quality fabrics and maintaining the highest standards is ensured by our reliable European suppliers and manufacturers.

Are corrections of the purchased dress possible?

Before sewing the selected dress we will make every effort to ensure that the dress fits you best. Nevertheless, when the dress is being made without fittings, there is a tiny risk that the dress will need adjustments. In this case please contact us, and we’ll surely remediate the issue. The way we sew custom made dresses is enabling any local seamstress to make the corrections needed.

Can I return a dress I bought online?

When ordering a custom made wedding dress the gown is sewn exactly to the measurements you provide us and adjusted to your preferences, therefore it is not possible to return the custom made dress purchased from us.

Some of our dresses may be sold in limited Ready To Wear series according to the size chart available on our website. If you buy such a dress, you may exchange or return it within 14 days from the date the dress is delivered to you. To learn more about exchanges and returns please see Terms and Conditions page.

How long does it take to make my dress?

We make custom made dresses in up to 14 days from the time of making the final order. However the progress of confirming the specification, changes and measurements may extend the sewing process. Sometimes it is possible to make a dress faster. If you don’t have time to wait more than 2-3 weeks, you may order Ready To Wear dress or contact us to determine whether it is possible to have the custom made dress faster.

Your wedding is supposed to be a day of you sparkling with beauty and joy – that is why we are here to help you with selection of your perfect wedding dress. If you have any additional questions, please contact us at: troyka@martatrojanowska.com or via the contact form.

Ordering and delivery

In our online store you can buy:

  • Custom made wedding dresses – sewn on an individual order, according to the customer’s specifications and measurements,
  • Ready To Wear wedding dresses and other outfits – products sewn according to the size chart available on our website.

We deliver our products all over the world. Orders are delivered by courier in an insured shipment, which usually takes 3 to 7 business days.

Ready to Wear products, including wedding dresses, are shipped immediately after accepting the order for execution, no later than within 5 working days.
In case of a wedding dress made-to-measure delivery time is 14 working days from the beginning of sewing process. The time for sewing process is counted from the acceptance of the final order, which takes place after agreeing the specification (size, colour of the lining, length of the sleeves, length of the skirt, length of the train, trim and additional adjustments).

We send orders by courier in an insured shipment.

The shipping cost depends on the country of destination. Each time the shipping cost is calculated when placing the order.

NOTE: When shipping outside of the European Union additional local fees, taxes and duties may be imposed on the buyer, the amount of which is beyond our control. To avoid misunderstandings check the additional cost of the ordered products shipped to your country.

In case of urgent orders and additional questions, please contact us at: troyka@martatrojanowska.com or via the contact form. Find out more on the Ordering and Delivery page.
We make every effort to ensure that the ordered dress is the best fit so, after placing the order, we will be in close contact with you and agree on the smallest details before sewing your dress. Our stylist will help you select a cut that suits your figure best, collect the measurements and choose the right fabrics for the finishing touches.

Returns and exchanges

Custom-made wedding dresses

Your wedding dress sewn by us based on your order, special measurements and specifications is not returnable. That is why we pay so much attention to your order before sewing – we want to be sure that both the selected model, cut, changes introduced to the design and sizes have been determined in the smallest detail. It is very important for us that the dress is not only made in accordance with the dimensions, but also perfectly fits your figure.

From the moment of accepting the order for sewing, which takes place after agreeing the cut, measurements and changes, it will not be possible to quit the order. We are responsible for making the dress discordant with the specification and its defects, including hidden ones, however we are not responsible for incorrect measurements. If – for any reason – you have a problem with the dress you received, contact us and we will surely find a solution.

Ready To Wear wedding dresses and other products

Regardless of whether you are buying a made-to-measure dress or ready-to-wear one, we recommend that you check and measure the dress as soon, as possible in order to assess whether the dress has been delivered in good condition and fits perfectly. If you find any discrepancies from the order please contact us immediately.

Made-to-Order or Ready-to-Wear?

Which to choose?