Terms and conditions of use

  1. General provisions
  2. Registration
  3. Online Store terms of use
  4. Information of products
  5. Terms of execution and placing of orders
  6. Order modifications
  7. Methods of payment and commencement of the order execution
  8. Additional autorization of payment
  9. Execution of orders
  10. Warranty and complaints in respect of warranty
  11. Terms of warranty
  12. Cancellation of order and withdrawal from contract
  13. Reimbursement of costs to customers
  14. Promotions
  15. Personal data
  16. Newsletter
  17. Customer complaints
  18. Final provisions

„martatrojanowska.com” online store is run by:

„martatrojanowska.com” online store is run by: Studio Impress Marta Trojanowska with registered office in Warsaw (02-485), ul. Kleszczowa 41/14, entered into the Central Registration and Information on Business (CEIDG), NIP 5272464331, REGON 141151764.

GLOSSARY:

BOK – Customer Service Office accessible under phone number posted on the homepage of „martatrojanowska” online store and by contact form via Internet network at the address: https://martatrojanowska.com/en/contact.

Customer – Natural person, legal person or organizational unit not having legal personality, who is granted legal capacity, and who uses services provided by “martatrojanowska.com” Online Store, in particular making purchases.

Consumer – Customer being a natural person, using services rendered by “martatrojanowska.com” Online Store, in particular making purchases for the purpose directly unrelated to his/her economic or professional activity (pursuant to Art. 22 of the Act, date of April 23rd, 1964 – Civil Code).

Customer’s account – Customer’s account that allows to use Studio Impress Marta Trojanowska „martatrojanowska.com” Online Store

Shopping cart – functionality of „martatrojanowska” Online Store that allows to view products to purchase selected by the Customer, and also introduction and modification of order data such as: quantity of products, delivery address, invoice data, method of delivery, methods of payment. In case of registered Customer, entry of discount code number is possible.

Materials – all contents posted by the Customer on “martatrojanowska” Online Store, in particular photos, statements on the forum, reviews of products in the assortment of “martatrojanowska” Online Store.

Entity executing the payment – external in relation to Studio Impress Marta Trojanowska, entity acting as mediator in execution of payment by means of bank remittance or payment by bank card.

“martatrojanowska.com” online store – run by Studio Impress Marta Trojanowska online store, accessible at „martatrojanowska.com” Internet domain.

Specification – customer’s guidelines, based on which an ordered product is manufactured, in particular a type and color of fabrics used to create the product and dimensions of the person, for whom this product is made.

Product website – website in “martatrojanowska” Online Store, on which information about the product is presented.

§1. General provisions

  1. Terms and conditions hereby stipulate:
    1. Rules of registration in “martatrojanowska” Online Store;
    2. Terms and conditions of placing orders on products offered by Studio Impress Marta Trojanowska and accessible in “martatrojanowska” Online Store, delivery of ordered products to the Customer, settlement of the sale price of such products by the Customer;
    3. Customer’s entitlements to cancellation of order and waiver of the contract;
    4. Rules of lodging and considering a complaint.
  2. For the purposes of browsing “martatrojanowska” Online Store websites, including browsing of the assortment of “martatrojanowska” Online Store, the terminal equipment with an access to the Internet network and the web browser type of Internet Explorer, Microsoft Edge, Google Chrome, Mozilla Firefox, Opera or Safari in the latest version is indispensable. Moreover, in order to use some features of “martatrojanowska” Online Store, including a registration in “martatrojanowska” Online Store, and also placing of orders on products, the e-mail active account is necessary.
  3. Within frameworks of using “martatrojanowska” Online Store, supplying unlawful contents, infringing law or good practices by Customers is prohibited.. What is more, the Customer shall be obligated to desist from any actions, which might have a negative effect upon proper operation of “martatrojanowska” Online Store, especially from any interference into content of “martatrojanowska” Online Store or its technical elements. Furthermore, use of “martatrojanowska” Online Store for purposes other than intended, including sending spam, running any commercial, advertising or promotional activity on websites of “martatrojanowska” Online Store
  4. Browsing of “martatrojanowska” Online Store assortment does not require registration. Placing orders on products within assortment of “martatrojanowska” Online Store by the Customer, shall be possible upon registration pursuant to provisions of § 2 of these terms and regulations or upon provision of necessary personal and address data that enable an order execution without registration.
  5. Settlements of transactions by payment card are carried out through Elavon Financial Services Designated Activity Company (Limited Liability Company of Designated Scope of Activity)
  6. Branch in Poland with its registered office in Warsaw, ul. Puławska 17, 02-515 Warszawa, entered into the Register of Entrepreneurs of the National Court Register, maintained by the District Court for the capital city of Warsaw, 13th Commercial Division of the National Court Register under No. KRS 287836, REGON 300649197, NIP 2090000825.
  7. Settlements of transactions by e-transfer are carried out through t.pay.com – Krajowy Integrator Płatności S.A., ul. Św. Marcin 73/6, 61-808 Poznań NIP: 7773061579, REGON: 300878437, KRS: 0000412357 Share capital paid in full in the amount of: 5.494.980 PLN.

§2. Registration

  1. Registration in “martatrojanowska” Online Store enables the Customer to:
    1. enter, edit or delete data, including delivery addresses;
    2. place orders using data entered by the Customer;
    3. browse the history of orders;
    4. order and cancel an order of newsletter;
    5. use discount codes;
    6. use of other features made available to registered Customers.
  2. In order to register in “martatrojanowska” Online Store (set up the Customer’s account), it is necessary to fill in an on-line registration form, and also familiarize with provisions of these terms and conditions.
  3. Upon completing and sending the registration form by the Customer, Studio Impress Marta Trojanowska shall send a confirmation of completed registration to the e-mail address provided by the Customer. Once it has been effected, the registration process should be completed.
  4. Registration in “martatrojanowska” Online Store, as well as use of features of “martatrojanowska” Online Store are free-of-charge. Registration is tantamount to Customer’s conclusion of the contract with Studio Impress Marta Trojanowska, on provision of electronic service consisting in management of the Customer’s account on terms laid down in these regulations.
  5. Upon registration in “martatrojanowska” Online Store every single logging is proceeded by using data provided in the registration form or subsequently modified by means of Customer’s account settings.
  6. Account created as a result of registration, is managed by the Customer for an indefinite time. The customer may resign from management of the account in “martatrojanowska” Online Store and request that it should be cancelled at any time. No fees shall be charged due to resignation from and cancellation of the account.
  7. In order to cancel the Customer’s account from “martatrojanowska” Online Store, it is necessary to contact by phone or via e-mail with Customer Service Office. Order to cancel the account is accepted for processing upon confirmation whether the requesting party is the holder of this account. Cancellation of the account shall ensue immediately and means the Customer’s termination of the contract with Studio Impress Marta Trojanowska on provision of services by electronic means, the object of which is management of the Customer’s account.
  8. Studio Impress Marta Trojanowska is authorized to block the Customer’s account in the cases provided for in generally applicable legal regulations. Studio Impress Marta Trojanowska is also empowered to Block the Customer’s account for key reasons, which are:
    1. Customer’s infringement of generally applicable regulations of law, third parties’ rights (in particular intangible property rights), third parties’ personal goods or the principles of social co-existence when using “martatrojanowska” Online Store;
    2. other repeated (at least twice) Customer’s infringement of stipulations of these terms and conditions;
    3. persistent and repeated placing and cancelling of orders by the Customer on terms specified in § 12 Par. 1 of these regulations unless cancellation is justified by failure to execute it by Studio Impress Marta Trojanowska pursuant to content of the order.
    4. Customer shall be notified of an intention of blocking the Customer’s account at e-mail address currently registered at “martatrojanowska” Online Store. Blocking of the account pursuant to article of the precedent paragraph means dissolution of the contract on provision of services with the Customer by electronic means with immediate effect.
    5. In case of blocking the Customer’s account as per Par. 8-9 above, unexecuted orders placed by this Customer shall be annulled by Studio Impress Marta Trojanowska. Cancellation shall ensue within a day of blocking the account. In such case, if payment for the order has already been made, Studio Impress Marta Trojanowska shall reimburse the entire amount of paid money to the Customer. Reimbursement shall follow in accordance with commonly applicable laws.

§3. Online Store terms of use

  1. Logging in “martatrojanowska” Online Store is proceeded by entering an e-mail address and a password given when registering the Customer’s account in the logging form. Data provided when registering the account may be changed upon logging in the Customer’s account (“My account” toolbar).
  2. With registration in “martatrojanowska” Online Store, a public Customer’s profile is created. Customer’s nickname or his/her name and surname are visible in the public Customer’s profile for each Customer of “martatrojanowska” Online Store – depending on data given when registering. The customer may also render his/her e-mail address available in the public profile. Data made available in the public profile are accessible to all users of “martatrojanowska” Online Store. By placing all data in the Customer’s account, the Customer certifies that he/she is empowered to use aforesaid data, including powers to decide on making it available to unlimited circle of persons.
  3. The Customer, who has registered an account, may avail himself/herself of all available functionalities of “martatrojanowska” Online Store, including placing Materials in “martatrojanowska” Online Store. Materials cannot infringe generally applicable regulations, third persons’ rights, in particular intangible property rights, third parties’ personal goods or the principles of social co-existence. Materials inconsistent with the nature of functionality of “martatrojanowska” Online Store, where they have been placed – i.e. non-substantial entries and reviews or ones unrelated to the topic, information invasive of third parties’ privacy (including their phone numbers, e-mail addresses or other address data), and also materials designed for promotion or advertisement of specific services, products or activities, included in the form of links to other websites are deemed to be Materials conflicting with principles of social co-existence. Materials should be consistent with the nature of functionality of “martatrojanowska” Online Store, where they have been placed – entries in the forum, reviews etc. should be substantive and thematically concern the thread, in which they have been placed.
  4. With the moment of placing a given Material, the Customer:
    1. declares that he/she is entitled to post a given Material in “martatrojanowska” Online Store, inclusive of making it accessible to unlimited circle of persons;
    2. declares that the given Material does not violate generally applicable law regulations, third persons’ rights, including intangible property rights, third parties’ personal goods or the principles of social co-existence;
    3. by placing the given Material in “martatrojanowska” Online Store (inclusive of photos, forum contributions, reviews etc.) grants the license for use of above-mentioned Material by Studio Impress Marta Trojanowska on terms set out in Par. 10 below.
  5. Studio Impress Marta Trojanowska is entitled to delete or block (prevent from access) Materials in breach of law, infringing third persons’ rights, personal goods, rules of social co-existence or provisions of these terms and conditions, in “martatrojanowska” Online Store. Customer shall be notified of an intention of deleting Materials placed by the Customer, at e-mail address currently registered at “martatrojanowska” Online Store. According to effective law, in the event of receiving an official notice of unlawful nature of such Materials, Studio Impress Marta Trojanowska shall not be obliged to apprise the Customer.
  6. Studio Impress Marta Trojanowska informs that the Customer shall be liable on terms laid down in effective legal regulations for damage done as a result of posting by him/her of the Material conflicting with law, infringing rights of Studio Impress Marta Trojanowska or third parties.
  7. The Customer acknowledges that “martatrojanowska” Online Store shall not be the tool dedicated to preserving and storing Materials. Studio Impress Marta Trojanowska does not guarantee that posted Materials by the Customer shall be permanently available on “martatrojanowska” Online Store websites.
  8. Studio Impress Marta Trojanowska, according to generally applicable laws, shall not be subject to obligation of checking Materials placed by Customers in “martatrojanowska” Online Store. Studio Impress Marta Trojanowska shall immediately prevent third parties from access to this Material in the event of receipt of official notice or reliable piece of information on the fact that given Material infringes commonly effective laws, third persons’ rights, rules of social co-existence or these terms and conditions. In case when any of the Materials posted in “martatrojanowska” Online Store infringes generally effective laws, third persons’ rights, rules of social co-existence or these terms and conditions, Studio Impress Marta Trojanowska should be notified of that fact through agency of BOK by pointing to web address, at which a particular Material is accessible within frameworks of “martatrojanowska” Online Store and by notifying, in which this violation consists.
  9. License granted by the Customer in accordance with clauses of Par. 4 (c) above, includes use of Materials within activity of “martatrojanowska” Online Store by Studio Impress Marta Trojanowska, particularly inclusive of maintaining them in IT system resources of Studio Impress Marta Trojanowska without a time limit.
  10. Within 5 years from date of placing Materials in “martatrojanowska” Online Store, Studio Impress Marta Trojanowska is also entitled to permanent or temporary reproduction of Materials by arbitrary technique (inclusive of printing and digital technique) and their distribution, in particular marketing, loaning or renting their copies, and also public performance, display, projection, reproduction, broadcasting, retransmission and sharing of Materials in location and time selected by recipients for purposes of marketing activity of Studio Impress Marta Trojanowska, “martatrojanowska” Online Store or products presented in “martatrojanowska” Online Store. License granted to Studio Impress Marta Trojanowska is non-exclusive and entitles to use Materials in entirety or parts. In the above-mentioned scope, Studio Impress Marta Trojanowska is also authorized to grant sublicences to co-operating entities. The Customer shall not be entitled to any remuneration in respect of granting an aforesaid licence to Studio Impress Marta Trojanowska. Use of Materials is pursued with observance of copyrights, inclusive of provision of their authorship (name and surname or nickname selected at registration in “martatrojanowska” Online Store).
  11. The Customer is obliged to keep login and password to his/her account in “martatrojanowska” Online Store in secrecy; within the limits resulting from generally applicable legislation, the Customer is liable for all actions related to use of login and password to a given account in “martatrojanowska” Online Store, whereas password is a confidential piece of information for Customer’s sole information.

§4. Information of products

  1. Information of products available in assortment of “martatrojanowska” Online Store acts as invitation to conclusion of the contract within the meaning of Art. 71 of Civil Code.
  2. Prices of products indicated in websites of “martatrojanowska” Online Store:
    1. Include VAT and are quoted in zloty;
    2. Do not include delivery costs; delivery costs are dependent on delivery method of the product to the Customer, on value and size of order and are given when selecting the delivery method of the product by the Customer; Total cost of order (i.e. price of products with delivery costs) is indicated in the Shopping cart before placing an order by the Customer.
  3. Studio Impress Marta Trojanowska reserves the right to make modifications to prices of products on the current basis. Entitlement, which is referred to in the preceding clause, shall not have any effect on orders placed before the date of entry into force of change to price.
  4. Studio Impress Marta Trojanowska may carry out promotion campaigns and sales on separately defined terms.

§5. Terms of execution and placing of orders

  1. The Customer may place orders on products available in assortment of “martatrojanowska” Online Store for 7 (seven) days a week and 24 (twenty four) hours a day, subject to prohibitions or restrictions on trade arising from mandatory rules of effective laws.
  2. All products sold in “martatrojanowska” Online Store are custom-made products according to specifications supplied by the Customer or Ready to Wear – finished products. Specifications are indispensable for proper manufacture only of the product made to order. Each time the Online Store shall agree upon details of specification with the Customer, before execution of an order.
  3. In order to place an order it is necessary to:
    1. Log in “martatrojanowska” Online Store or use an opportunity of placing an order without registration;
    2. Select a product being a subject of an order, and then click the button “Put in the shopping cart” (or equivalent);
    3. Enter data of order recipient or address, to which the product is to be delivered, and also provide a phone number for contact in case of delivery;
    4. Enter data into invoice, in case it is different from data for receipt of delivery (if VAT invoice is to be made out to the Customer);
    5. Select a method of payment;
    6. Click the button “Purchase and pay”.
  4. Studio Impress Marta Trojanowska does not run wholesale in “martatrojanowska” Online Store. Studio Impress Marta Trojanowska is entitled to introduce a maximum quantity of items of specified product or category of products, covered by a single order. Information on restrictions concerning maximum number of items of specified product or category of products, covered by a single order, are available in “martatrojanowska” Online Store, including information on promotions, which is referred to in § 15 of these terms and conditions. Restrictions concerning maximum number of items of specified product or category of products, covered by a single order may also ensue from these terms and regulations. In case of Customer’s need for placing an order including a higher quantity of items of the product covered by order, such Customer ought to contact with Studio Impress Marta Trojanowska through agency of helpdesk in order to determine terms of execution of wholesale order. Once terms and conditions of wholesale order execution are agreed upon by the Customer and Studio Impress Marta Trojanowska, the Customer shall receive an order receipt confirmation for execution, which is referred to in Par. 7 below. Detailed information concerning other restrictions on methods of delivery or payment is set out in Help section on the website of “martatrojanowska” Online Store.
  5. In case of arising a justified necessity, an order may be split into at least 2 (two) parts, each of which shall require the Customer’s discrete confirmation and indication of the method of order execution.
  6. Placing an order by the Customer means making an offer to Studio Impress Marta Trojanowska to enter into sale contract (purchase contract) of an ordered product. The offer is binding for the Customer provided that Studio Impress Marta Trojanowska immediately confirms its receipt.
  7. Upon placing an order to the Customer’s e-mail address indicated in the Customer’s account or provided in the process of placing an order for purchases without registration, confirmation of receipt by Studio Impress Marta Trojanowska of the order placed by the Customer shall be sent.
  8. For the purpose of execution of tailor-made order, Studio Impress Marta Trojanowska shall contact with an ordering party to determine Specifications. In order to create specifications, form of Specifications with instructions concerning the manner of filling in shall be sent to the Customer’s mail address given at registration or placing an order.
    1. In order to correctly fill in the form, the Customer has the right to seek advice and help from helpdesk.
    2. “martatrojanowska” Online Store shall not be held responsible for incorrect making of measurements and filling in the form of Specifications by the Customer.
    3. Upon completing the form of Specifications, the Customer shall deliver the form in person, by post or via e-mail to the Online Store e-mail address.
  9. If the form of Specifications completed by the Customer has been agreed upon and delivered to the Online Store and execution of an order is possible, electronic message with confirmation of order acceptance for execution shall be sent to the Customer’s e-mail address. Confirmation of order acceptance is the statement of Studio Impress Marta Trojanowska on acceptance of an offer, which is referred to in Par. 7 above. With the moment of confirmation of order acceptance, an agreement between the Customer and Studio Impress Marta Trojanowska concerning this order is reached. Studio Impress Marta Trojanowska shall have 7 days to confirm acceptance of Customer’s order (counting from the date of confirmation of an order receipt by Studio Impress Marta Trojanowska). In case when Studio Impress Marta Trojanowska does not confirm acceptance of an order for execution within the above deadline, agreement between the Customer and Studio Impress Marta Trojanowska shall not be concluded, and all payments made for unaccepted order shall be immediately reimbursed to the Customer, pursuant to provisions of § 13 of these regulations.
  10. In case of no possibilities of execution of the Customer’s order for other reasons, also including if their purchase from suppliers of Studio Impress Marta Trojanowska shall be impossible within the prescribed order lead time, Studio Impress Marta Trojanowska shall apprise the Customer of arisen situation by sending the message to e-mail address indicated by the Customer or convey the piece of information by phone to number indicated by the Customer, within the deadline resulting from commonly applicable legislation. In such case, an order shall be cancelled. Cancellation of the order for reasons pointed in this paragraph may follow not later than until the expiry date of order execution deadline, and if such date has not been specified, within 30 days of the date of its acceptance for execution by Studio Impress Marta Trojanowska.
  11. In case when execution of part of the order shall not be possible for reasons indicated in the precedent paragraph, Studio Impress Marta Trojanowska may suggest that the Customer:
    1. should cancel entire order (in case of selecting this option by the Customer, Studio Impress Marta Trojanowska shall be exempt from obligation of its execution to the remaining extent);
    2. should cancel an order in part, where execution is not possible in a designated time frame (in case of selecting this option by the Customer, an order shall be partially executed, whereas Studio Impress Marta Trojanowska shall be exempt from obligation of its execution to the remaining extent);
    3. Order splitting and appointment of a new deadline for execution with reference to this part of order, execution of which is not possible within originally designated time limit (in case of selecting this option by the Customer, dispatch of products comprising an order shall be made in a few separate shipments, whereas the Customer shall not incur any extra costs related to order partition into several consignments).
  12. In case when the Customer does not select any method of order execution in the situation, which is referred to in Par. 11 above (also inclusive of case of no possibility to make contact with the Customer for reasons attributable to Studio Impress Marta Trojanowska), Studio Impress Marta Trojanowska shall deliver products, in the case of which order may be executed within deadline, to the Customer, and to the remaining extent the order shall be cancelled, of which the Customer shall be notified to e-mail address given by the Customer in the process of placing an order. Cancellation of the order in part, which is referred to in the preceding clause may follow not later than until the expiry date of order execution deadline, and if such date has not been specified, within 30 days of the date of its acceptance for execution by Studio Impress Marta Trojanowska. The Customer is entitled to waive the contract to an extent it has been performed, on terms laid down in § 12 of these regulations.
  13. In case of the Customer’s selection of advance payment of an order, Studio Impress Marta Trojanowska shall be entitled to cancel an order in the event of the Customer’s failure to make a full payment within 7 days of the Customer’s date of receipt of the confirmation of order acceptance for execution. Cancellation of an order means that Studio Impress Marta Trojanowska shall be released from duty of its execution.
  14. In case of cancellation of the order in the situation indicated in Par. 10 and Par. 12-13 above, if payment for the subject of order has been made (entirely or partially), Studio Impress Marta Trojanowska shall reimburse an amount of money paid in compliance with generally effective laws. Rules of reimbursement of amounts due have been thoroughly described in § 13 in these terms and conditions.
  15. The customer is obligated to provide the correct (current) and accurate address, to which a subject of order shall be delivered (in case of order with dispatch). In the event of providing a wrong or inaccurate address by the Customer, Studio Impress Marta Trojanowska to the fullest extent permitted by law shall not be held liable for non-delivery or non-due delivery of the subject of order, if for the reason above in spite of exercising due diligence by Studio Impress Marta Trojanowska and the company in charge of delivering the subject of order, delivery of the subject of order or its delivery within time limit proves to be impossible.

§6. Order modifications

  1. The Customer is entitled to modify the order till the time when the order is accepted for execution. In case of waiver of order (both entirely and partially), if payment has been settled, reimbursement of payment (in full or in a given case – in a proper part) shall ensue in conformity with commonly effective regulations of law. Rules of reimbursement of amounts due are thoroughly described in § 13 of these terms and conditions.
  2. The Customer is entitled to modify a delivery address (except for the option of delivery to Studio Impress Marta Trojanowska Store) or invoice data until the time of shipping the order, through submitting an appropriate request to the Customer Service Office.
  3. Modifications to the order may be made by person, via phone or by means of e-mail.
  4. The Customer shall receive a confirmation of modifications made or order cancellation to e-mail address submitted by the Customer in the process of placing an order in case of sending request for them to helpdesk.

§7. Methods of payment and commencement of the order execution

  1. Orders placed in “martatrojanowska” Online Store may be paid in advance (before receipt of the subject of order) or on delivery, however, it is not possible to pay on delivery for custom-made products. In this case, payment must be made in full prior to the commencement of the contract.
  2. It is not possible for the Customer to pay for the part of order in advance, and for the part of order upon receipt.
  3. Detailed information of available methods of payment can be viewed while placing an order.
  4. Upfront payments may be settled: by bank remittance or one of electronic payment systems accepted by Studio Impress Marta Trojanowska.
  5. The execution of an order shall commence upon receipt by Studio Impress Marta Trojanowska of full payment or – in case of payments operated by Entity for execution of payments – upon confirmation of correct settlement of full payment by such Entity.

§8. Additional autorization of payment

  1. Additional authorization of payment is required in case of payment:
    1. by assets accumulated under “Your assets”
    2. by credit card, which:
      1. – has been registered in „martatrojanowska” online store as part of “One click buy” option;
      2. – is not safeguarded by 3D Secure Technology;
      3. – does not require providing the CVV2/CVC2 Code at each transaction made by means of this card.
  2. Additional authorization of payment is carried out by providing 4-digit code („Authorization Code”) at transactions made by methods of payment, which are referred to in Par. 1 above.
  3. Authorization Code shall be sent to the Customer via text message to the phone number and e-mail address indicated while placing an order.
  4. Each Authorization Code is valid for 30 minutes from the time of its receipt.

§9. Execution of orders

  1. Studio Impress Marta Trojanowska posts a piece of information of number of working days (i.e. weekdays from Monday to Friday, exclusive of public holidays), during which dispatch of consignment with the subject of order shall take place, on the website of „martatrojanowska” online store presenting a particular product. The aforesaid piece of information is duration of time counted from acceptance of order through execution up to the moment of shipment of the subject of order to the Customer by agency of Polish Post or courier forwarder. Lead time is provided with allowance for deadline, by which all ordered products should be completed. Lead time is conditioned on availability of a given product.
  2. The subject of order is delivered by Polish Post or courier forwarder to address indicated by the Customer.
  3. In view of lead time, notifications of the current process of placing and executing of the order (order status) are sent to the Customer’s e-mail address. Within these notifications, Studio Impress Marta Trojanowska may send a piece of information of uncompleted order and – upon execution of the order – Studio Impress Marta Trojanowska shall send acknowledgments to the Customer with request for feedback (review) on the order. Giving such feedback (review) by the Customer is voluntary.

§10. Warranty and complaints in respect of warranty

Studio Impress Marta Trojanowska is responsible before the Customer if a product sold is physically or legally defective (warranty), where physical defect consists in non-conformity of the product sold with agreement or Customer’s Specification. Studio Impress Marta Trojanowska is liable in respect of warranty if the physical defect is recognized before 2 (two) years have elapsed since the date of release of the product to the Customer. Any provisions of this § 10 shall not exclude or restrict entitlements of Customers, purchasing products as Consumers, laid down in effective principles of law, in particular inclusive of Art. 556 – 576 of the Civil Code.

  1. Studio Impress Marta Trojanowska shall within 14 (fourteen) calendar days address the Customer’s complaint in respect of warranty and notify him/her of the manner of further proceedings.
  2. Complaint in respect of warranty should contain data of the person or entity lodging a complaint (name and surname or full name, contact data) and also indication of reason for complaint and content of the request. For the purpose of consideration of the complaint in respect of warranty by Studio Impress Marta Trojanowska, the Customer should supply a defective product or products with sales receipt of this product (products) to Studio Impress Marta Trojanowska and with description of the complaint in a way specified below:
    1. In case when the product was delivered by Polish Post, courier forwarder, complaint in respect of warranty (i.e. defective product, sales receipt and description of the complaint) needs to be sent back to the address of “martatrojanowska.com” Online Store (registered letter or economy parcel delivery via Polish Post by our recommendation).
    2. In case when the product has been received in Studio Impress Marta Trojanowska Store, complaints ought to be filed right in this store, where receipt of this product has taken place or as required by provisions of (a) above.
  3. In case of consideration of the complain in favor of the Customer – Studio Impress Marta Trojanowska shall immediately replace a defective product with a defect-free or shall remove the defect. It shall not have any effect on possibility of the Customer’s submitting the statement of price reduction or withdrawal from the agreement pursuant to effective laws. In the event of lack of possibility to replace the product, remove its defect or reduction of its price Studio Impress Marta Trojanowska shall immediately reimburse the amount due, in accordance with effective legislation.
  4. The Customer purchasing the product for the purpose directly related to his/her professional or economic activity (The Customer not being the Consumer) is entitled to lodge a complaint as required by effective legal regulations to his measure, whereas liability of Studio Impress Marta Trojanowska in respect of warranty for physical defects of products shall be limited to the Customer’s right to demand for removal of the defect. In such circumstances, Studio Impress Marta Trojanowska at its own discretion shall immediately replace a defective product with a defect-free product or remove the defect. Studio Impress Marta Trojanowska is also entitled to withdraw from the agreement by reimbursing costs borne for the flawed product to the Customer not being the Consumer. Within the scope of remaining provisions, liability of Studio Impress Marta Trojanowska in respect of warranty for defects of the product in relation to Customers not being Consumers shall be precluded. Subject to mandatory applicable legislation, to the fullest extent permitted by law, liability of Studio Impress Marta Trojanowska for losses incurred by and caused to Customers not being Consumers shall be limited to the Customer’s amount of money paid to Studio Impress Marta Trojanowska for purchase of a particular product.

§11. Terms of warranty

  1. Products sold by Studio Impress Marta Trojanowska are covered by 12-month warranty. Warranty (if a product sold is covered by it) shall not preclude, limit or suspend the purchaser’s rights arising from rules of warranty for defects of a sold product. In order to obtain further information on warranty, you’re requested to contact with the helpdesk.
  2. In case of the product, on which the manufacturer, distributor or other guarantor granted the warranty, the Customer shall be entitled to submit a complaint about a defective product:
    1. by exercising rights arising from the warranty granted;
    2. by exercising rights vested in him/her in relation to vendor in respect of warranty – in such case a complaint should be lodged according to provisions of § 10 of these terms and regulations.

§12. Cancellation of order and withdrawal from contract

  1. The Customer is entitled to cancel an order until the time of order acceptance for execution.
  2. Until the specification of custom made product or is agreed and confirmed by the customer, the customer has the right to resign from part or all of the order.
  3. After agreeing the Specification of custom made product or until the order of Ready To Wear is shipped customer may resign:
    1. by contacting the Customer Service Office;
    2. by individually cancelling a order on the website of “martatrojanowska.com” Online Store (concerns registered Customers, upon logging in one’s Customer’s account).
  4. In view of the fact that products sold in the store are custom-made products according to Customer’s Specifications, upon acceptance of an order for execution (after Specifications have been agreed upon with the Customer), the Customer shall not be entitled to waive the sale contract of custom made product in “martatrojanowska.com” Online Store.
  5. In the case of finished products, the customer has the right to withdraw from the purchase in time and return the delivered product, which does not show signs of use, within 14 days from the date of delivery of the product.
  6. If you wish to withdraw from the purchase, please inform the Store by phone, e-mail, etc.
  7. Right to withdraw from the contract shall not vest in the Consumer in relation to the agreement (as required by Art. 38 of statute, date of May 30th, 2014 on Consumer’s rights) on provisions of services if entrepreneur has performed a full service by explicit consent of the Consumer, who had been notified before commencement of the service, that upon performance of the service by entrepreneur, he/she shall no longer be entitled to waive the contract;
  8. The Consumer, who wishes to exercise the right to withdraw from the contract, should apprise Studio Impress Marta Trojanowska of his/her decision on waiver of the contract by an unequivocal statement (e.g. letter sent by post, fax or e-mail). The Consumer is entitled to use a statutory template of withdrawal from contract, constituting Annex 2 to Act, date of May 30th, 2014 on consumer’s rights. Use of templates above is not compulsory. In order to meet the deadline for withdrawal from the contract, it shall be adequate for the Consumer to send a message informing of exercise of the right to withdrawal from the contract entitled to him/her before a lapse of time limit for waiver of the agreement.

§13. Reimbursement of costs to customers

  1. Studio Impress Marta Trojanowska shall reimburse amounts due with immediate effect, however no later than 14 days in case of:
    1. cancellation of an order or part of an order (in such case an adequate part of the price is subject to reimburse) paid in advance before its execution;
    2. recognition of complaint and lack of possibility to replace the product, remove the product’s defect or reduction in price;
    3. non-acceptance of the Customer’s offer regarding the order, if the order has been paid in advance.
  2. In case of withdrawal from the contract pursuant to § 12 of these terms and conditions, Studio Impress Marta Trojanowska shall reimburse the payment to the Consumer with immediate effect, no later than within 14 days from the date of receipt of the Consumer’s statement of withdrawal from the contract.
  3. Studio Impress Marta Trojanowska shall reimburse the payment using the same method of payment that the Customer has used unless the Customer has explicitly agreed to other method of reimbursement, which would not entail any costs.
  4. If an order was paid by means of various methods of payment (e.g. by payment card and bank transfer), the refund shall ensue proportionally and by forms that have been used while making a payment.
  5. To the fullest extent permitted by law, Studio Impress Marta Trojanowska shall not be liable for default on reimbursement of amounts paid or delay in refund if despite exercising due diligence by Studio Impress Marta Trojanowska, inclusive of referring a request to the Customer’s e-mail address for sending the Customer’s bank account number to Studio Impress Marta Trojanowska, the Customer does not send such bank account number to Studio Impress Marta Trojanowska or answer does not contain data enabling the refund.
  6. To the fullest extent permitted by law Studio Impress Marta Trojanowska shall not be liable for default on reimbursement of amounts paid or delay in refund if they result from the Customer giving incorrect data of address, names or incorrect bank account number that prevent a proper execution of payment despite exercising due diligence by Studio Impress Marta Trojanowska.
  7. In case when return of products (waiver of the contract) or submission of complaint takes place in Studio Impress Marta Trojanowska Store, and the order:
    1. has been paid on receipt – reimbursement of amounts due shall take place in Studio Impress Marta Trojanowska Store;
    2. has been paid in advance – reimbursement of amounts due shall take place in obedience to rules defined in Par. 3-4 above.
  8. In case when the Customer has made the payment for an order from bank account/account in SKOK, by payment card or eGift Card not belonging to him/her, refund shall take place directly for the holder of this bank account/account in SKOK, payment card, eGIFT Card, by the use of which payment has been charged for Studio Impress Marta Trojanowska in obedience to rules defined in Par. 3-4 above.

§14. Promotions

  1. On the websites of martatrojanowska.com Online Store, information about promotions (hereinafter referred to as “Promotions”) can be found. Promotions are divided into:
    1. product promotions – reducing the price of the product in accordance with the amount or percentage discount, specified each time on the product page;
    2. value-based promotions – reducing the price of the Shopping Cart containing products included in the promotion by the amount or percentage discount specified each time after adding products to the Cart and meeting the detailed conditions of promotion placed on the Promotion website or in the newsletter;
    3. Delivery costs promotion – reducing delivery costs in percentage or amount terms after adding to the Cart products meeting the detailed conditions of the Promotion placed on the website of the Promotion or in the newsletter. The delivery costs promotion may concern any delivery channel and any method of payment.
  2. Promotion may be determined by giving a discount code while placing an order.
  3. Upon placing an order including promotion package or set, its splitting is excluded.
  4. In case when the subject of order is promotion package or set, the Customer’s cancellation of order, which is referred to in § 12 of these terms and conditions may pertain solely to the whole promotion package or set. Cancellation of single products comprising promotion package or set is precluded.
  5. In case of conflict with other stipulations of these terms and regulations, provisions laid down in this paragraph shall be applicable.
  6. Promotions in “martatrojanowska” Online Store shall be mutually incompatible unless otherwise provided for in terms of a specific Promotion.
  7. Promotions, which are referred to above, may be run e.g.: for a specific period of time, until stocks of products on promotion are exhausted or until recalled. Unless otherwise has been explicitly stated in terms of Promotion, the Promotional Offer shall be valid until it is recalled. If a limited pool of products covered by Promotion has been provided for in the terms of Promotion, the Promotion Offer shall be valid until pool of such products is depleted.

§15. Personal data

  1. Personal data provided by Customers in “martatrojanowska.com” Online Store (including in the process of account registration, in the process of placing an order without registration in “martatrojanowska.com” Online Store, in the process of using the “martatrojanowska.com” Online Store, inclusive of purchasing in “martatrojanowska.com” Online Store), is processed by Studio Impress Marta Trojanowska S.A. with address of registered office: ul. Kleszczowa 41/14, 02-485 Warsaw (data administrator).
  2. Providing of personal data by the Customer is voluntary, however indispensable for purchasing and using these services rendered by electronic means by Studio Impress Marta Trojanowska, which require provision of personal data. Studio Impress Marta Trojanowska processes personal data to render services by electronic means, to conclude contracts with the Customer and perform contracts of the sale of products ordered by the Customer in “martatrojanowska.com”, and also to render newsletter service in case of the Customer’s giving consent, which is referred to in § 16 of these terms and conditions.
  3. The Customer is entitled to access content of his/her personal data and to modify and delete them. Personal data may be modified or deleted after logging in the Customer’s account (“Your account” bar) or by request to the helpdesk.
  4. The Customer’s making personal data available in the Customer’s public profile, which is referred to in § 3 Par. 2 of these terms and conditions means giving the consent to making this data available to an unlimited circle of people.
  5. By providing data, the Customer declares that personal data given by him/her belongs to him/her.
  6. Detailed provisions regarding the Customer’s personal data protection can be found on the website of “martatrojanowska.com” Online Store dedicated to privacy policy.

§16. Newsletter

  1. The Customer may give his/her consent to ordering a newsletter service (subscription). Newsletter service is based on sending a newsletter and messages containing marketing contents (commercial information) of Studio Impress Marta Trojanowska and its business partners (including contents that concern products of periodically to a given e-mail address Studio Impress Marta Trojanowska and its business partners and Promotional Offers). Newsletter subscription is effected by selecting an appropriate option in the registration form or at a later date in “Your account” bar (“Newsletter” link).
  2. Newsletter subscription is voluntary and free-of-charge. Newsletter service is rendered through an indefinite time and the Customer may cancel it at any time.
  3. The Customer may withdraw from newsletter subscription on his/her own and at any time, by deselecting an appropriate field in “Your account” bar (“Newsletter” link) or via the Customer Service Office.

§17. Customer complaints

  1. Subject to provisions of § 10 of these terms and conditions, all complaints, inclusive of complaints about operation of “martatrojanowska.com” Online Store or services provided by electronic means, may be reported to Studio Impress Marta Trojanowska:
    1. in writing to address of Studio Impress Marta Trojanowska registered office (with advisable note “Complaint”, whereas this note is not obligatory),
    2. by e-mail to address: kontakt@martatrojanowska.com (with advisable subject of the message: “Complaint”, whereas the above-mentioned subject of the message is not obligatory),
    3. by the helpdesk.
  2. Complaint should include data of person and entity submitting a complaint (name and surname or full name, exact address or e-mail address) and also indication of reason for complaint and content of demand.
  3. Studio Impress Marta Trojanowska shall consider the complaint on grounds of these terms and regulations and legal principles generally applicable in the Republic of Poland.
  4. Response to complaint is given in a manner correspondent to the way of sending the complaint, that is by registered letter to an address given in a complaint form or by e-mail, to e-mail address provided in the complaint or from which the complaint has been sent, within the term of 30 days since the date of receipt of complaint, unless shorter term for furnishing response to complaint has been provided for in these terms and conditions (§ 10 Par. 2 – complaints in respect of warranty), annex to these terms and regulations or also mandatory applicable law regulation
  5. The Customer’s exercise of complaint procedure is voluntary.

§18. Final provisions

  1. Unless such an obligation results from mandatory applicable law, Studio Impress Marta Trojanowska shall not have recourse to out-of-court possibilities of considering complaints and enforcing a claim, and also shall not have recourse to extra-judicial resolution of consumer disputes.
  2. The Consumer may receive a free assistance in the matter of his/her facilitations and dispute between him and Studio Impress Marta Trojanowska, i.e. referring to county (municipal) consumers’ ombudsman or social organization, to statutory role of which belongs protection of consumers (e.g. Consumers’ Association, The Association of Polish Consumers). Information for consumers, including information about possibilities of receiving assistance, are also available on the website of President of the Office of Competition and Consumer Protection (uokik.gov.pl).
  3. Possible disputes that might arise between the Customer not being the Consumer, and Studio Impress Marta Trojanowska shall be settled by the court of law having jurisdiction over the registered office of Studio Impress Marta Trojanowska.
  4. Studio Impress Marta Trojanowska shall make every effort necessary for services rendered within “martatrojanowska.com” Online Store to be at the highest possible level, however Studio Impress Marta Trojanowska shall not preclude the possibility of temporary suspension of availability of “martatrojanowska.com” Online Store in case of necessity for running maintenance, servicing, exchange of equipment or also in view of need for modernization and expansion of “martatrojanowska.com” Online Store, Studio Impress Marta Trojanowska shall ensure that possible suspension of availability of “martatrojanowska.com” Online Store is held at night.
  5. Custom settings of terminal equipment may result in disparities between visualization of a product on the Customer’s computer and real appearance of the product (color, proportions etc.). The Customer being a Consumer is entitled to withdraw from the contract according to provisions of § 12 these terms and conditions.
  6. Terms and conditions are liable to regulations of law generally applicable in the Republic of Poland.
  7. All product names posted on the website of “martatrojanowska.com” Online Store are used for the purpose of identification and may be protected and reserved on the grounds of regulations of the Act, date of June 30th, 2000 – Industrial property rights or other regulations.
  8. For statistical purposes and in order to ensure the highest possible quality of services, “martatrojanowska.com” Online Store uses information saved by server on the Customer’s terminal equipment, which are then read whenever the web browser is connected (so-called cookie files). The Customer may at any time define conditions of storing or gaining access by “martatrojanowska.com” Online Store to cookie files by means of one’s web browser settings, and also change settings of the web browser so that it does not accept such files or notify of their transfer. However, it needs to be borne in mind that non-acceptance of cookie files may lead to obstructions in use of “martatrojanowska.com” Online Store. The Customer’s use of the web browser, settings of which allow to save cookie files in the Customer’s device is equivalent to giving a consent to saving aforesaid files in the Customer’s device. Further information in this scope can be found in privacy policy.
  9. Language of contracts concluded with Studio Impress Marta Trojanowska is Polish.
  10. Studio Impress Marta Trojanowska reserves the right to amend these terms and conditions for key reason, which is:
    1. necessity for adapting terms and conditions to law regulations having direct effect upon these terms and conditions and resulting in necessity for modifying terms and conditions for the purpose of compliance with law;
    2. necessity for adapting terms and conditions to recommendations, orders, rulings, resolutions, interpretations, instructions or decisions by empowered public authorities.
    3. expansion or change to functionality of “martatrojanowska.com” Online Store, inclusive of introduction of new services rendered by electronic means or change to already operating features of “martatrojanowska.com” Online Store;
    4. change to technical conditions of rendering services by electronic means;
    5. necessity for removal of ambiguities, mistakes or clerical errors, which might possibly occur in terms and regulations;
    6. change to contact data, names, identification numbers, electronic addresses or links placed in terms and conditions;
    7. counteraction of abuses;
    8. improvement to Customer service;
    9. change to the process of conclusion of contracts by means of “martatrojanowska.com” Online Store.
  11. Revised terms and conditions shall be made available in “martatrojanowska.com” Online Store. Studio Impress Marta Trojanowska shall apprise of amendments to terms and conditions via notification in “martatrojanowska.com” Online Store and by sending notification of revision of terms and conditions to registered Customers’ e-mail address attributed to their account.
  12. Amended terms and conditions are binding for the registered Customer, who shall not terminate the contract of account management in “martatrojanowska.com” Online Store (shall not waive the account on terms specified in § 2 of these terms and conditions) before revised terms and conditions come into force.
  13. Date of entry into force of amended terms and conditions shall amount to at least 7 days from date of notification of revisions to terms and conditions effected pursuant to Par. 11 above.

Change to terms and regulations shall not have any effect on orders placed before such change, which are executed on hitherto terms.

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Fitting and sizetables

Custom made dresses

Your dress will be crafted in our studio in Warsaw, Poland, based on your measurements. We will adapt the selected project to your requirements and figure. In order to make your dress perfectly customed for you it is possible to make changes such as adding or changing the sleeves, remaking the neckline, replacing the lining, adding layers of tulle. Usually we need around 14 days to sew your dress, and it may also take several days to agree on measurements and design. So remember, it would be better not to order at the last minute, but if you have no choice, contact us by email before placing your order – we will help you select the best model for you and receive it on time.

Ready To Wear dresses

On our website and in the studio we may offer a limited number of wedding dresses and other outfits in sizes according to our size chart which you can find on Fitting and size chart page. They are available for immediate purchase, without waiting for a custom-made dress. Since our Ready to Wear dresses are made of elastic laces, they are not only soft and comfortable, but also fit the body. In addition, they are sewn in a way that allows you to easily make tailoring adjustments yourself or with the help of a local seamstress (on your expense). If you need a dress “right now” choosing a Ready to Wear dress will be the best option for you.

Support while ordering

We offer extended support of our stylists, both when choosing Ready To Wear products and those that we can sew for your special order. We offer advice on making choice of the best cut for your silhouette, designing changes, taking measurements, choosing the best size of the Ready To Wear dress. We will help you to make a decision, even if you are not sure which model will suit you best. Our stylists are here for you to make you feel as good, as possible on this special day.

Other products

Our store offers also other products and collections, both tailor-made and Ready To Wear designs. They are all designed by our designer, hand-sewn in our workshop and made from the highest quality fabrics.

To collect the measurements correctly please see the information on the Fitting and size chart page. You will find there both advice on choosing a dress to suit your silhouette as well as detailed instructions on how to measure yourself. If you choose a wedding dress in the Ready To Wear option, see our:

Size chart

 

SLEEVE LENGTH

BREAST HEIGHT (arm to nipple)

FRONT HEIGHT (arm through nipple to waist)

TORSO LENGTH (arm through nipple and waist to hips)

NECKLINE DEPTH (front)

STRAPS WIDTH (Points where arm adjacents to the torso – FRONT)

CIRCUMFERENCE ON THE BREASTS

CIRCUMFERENCE UNDER THE BREASTS

WAIST CIRCUMFERENCE

HIP CIRCUMFERENCE

BACK WIDTH (Points where arm clings to the back)

BACK HEIGHT (arm to waist – BACK)

BACK NECKLINE DEPTH (arm to fastening of the target bra)

SKIRT LENGTH (waist to floor – in target shoes)

HAND – BICEPS circumference

HAND – 3/4 LENGTH circumference

HAND – WRIST circumference

Frequently Asked Questions (FAQ)

How to order a custom-made dress?

To buy your dream dress, you can either sew one of our custom-made dresses or buy a Ready To Wear dress simply placing an online order after choosing the best size (see our Fitting and size chart page) and the colour of the lining. We will confirm the length, measurements and after that – just wait for the shipment! Remember! If you have your favourite model, but you have doubts whether it will fit your figure, just write to us and we will help you choose the perfect dress.

To sew a custom made dress, you can either choose your favourite one from our offer and place an online order or contact us and ask for advice. We will help you to decide on the perfect cut for your figure. You will be asked to fill out a form in which you will provide the exact measurements. To complete it correctly, see the instructions on how to measure yourself on Fitting and size chart page. It would be also a great help for us to have a picture presenting your body figure. Then we will confirm with you your choice, measurements, changes and other order details.

How to correctly measure yourself to choose the right size?

On the Fitting and Size chart page, you will find instructions on how to measure yourself correctly. After placing the order, our stylist will contact you in order to collect measurements so that you can perfectly match your dress to you.

What underwear to wear with the dress?

We recommend smooth and seamless nude underwear. In particular look for a bra with a lowered clasp in case you want your gown to have a plunging back. Remember that if you sew to measure, the neckline on the back can be matched with the bra, so that the clasp is invisible. Avoid lacy and coloured underwear, which can show through and stand out.

Is the dress transparent?

Depending on the model, some dresses may or may not have see-through effect. If you do not want the dress to be looking transparent, we can modify custom made dress by using lining in the appropriate colour.

What if I lost weight before getting married?

Our wedding dresses are made of elastic lace, so they have a fairly large margin to fit the figure. However, if you are not satisfied with how the dress looks after you have changed the weight, you can go to your local seamstress to make the appropriate minor adjustments. Certainly they will not cause major problems to make corrections.

What materials are the dresses made of?

To ensure maximum lightness and comfort, we sew our dresses from exclusive, soft and mostly elastic laces and fabrics. The certainty that our dresses are made of the highest quality fabrics and maintaining the highest standards is ensured by our reliable European suppliers and manufacturers.

Are corrections of the purchased dress possible?

Before sewing the selected dress we will make every effort to ensure that the dress fits you best. Nevertheless, when the dress is being made without fittings, there is a tiny risk that the dress will need adjustments. In this case please contact us, and we’ll surely remediate the issue. The way we sew custom made dresses is enabling any local seamstress to make the corrections needed.

Can I return a dress I bought online?

When ordering a custom made wedding dress the gown is sewn exactly to the measurements you provide us and adjusted to your preferences, therefore it is not possible to return the custom made dress purchased from us.

Some of our dresses may be sold in limited Ready To Wear series according to the size chart available on our website. If you buy such a dress, you may exchange or return it within 14 days from the date the dress is delivered to you. To learn more about exchanges and returns please see Terms and Conditions page.

How long does it take to make my dress?

We make custom made dresses in up to 14 days from the time of making the final order. However the progress of confirming the specification, changes and measurements may extend the sewing process. Sometimes it is possible to make a dress faster. If you don’t have time to wait more than 2-3 weeks, you may order Ready To Wear dress or contact us to determine whether it is possible to have the custom made dress faster.

Your wedding is supposed to be a day of you sparkling with beauty and joy – that is why we are here to help you with selection of your perfect wedding dress. If you have any additional questions, please contact us at: troyka@martatrojanowska.com or via the contact form.

Ordering and delivery

In our online store you can buy:

  • Custom made wedding dresses – sewn on an individual order, according to the customer’s specifications and measurements,
  • Ready To Wear wedding dresses and other outfits – products sewn according to the size chart available on our website.

We deliver our products all over the world. Orders are delivered by courier in an insured shipment, which usually takes 3 to 7 business days.

Ready to Wear products, including wedding dresses, are shipped immediately after accepting the order for execution, no later than within 5 working days.
In case of a wedding dress made-to-measure delivery time is 14 working days from the beginning of sewing process. The time for sewing process is counted from the acceptance of the final order, which takes place after agreeing the specification (size, colour of the lining, length of the sleeves, length of the skirt, length of the train, trim and additional adjustments).

We send orders by courier in an insured shipment.

The shipping cost depends on the country of destination. Each time the shipping cost is calculated when placing the order.

NOTE: When shipping outside of the European Union additional local fees, taxes and duties may be imposed on the buyer, the amount of which is beyond our control. To avoid misunderstandings check the additional cost of the ordered products shipped to your country.

In case of urgent orders and additional questions, please contact us at: troyka@martatrojanowska.com or via the contact form. Find out more on the Ordering and Delivery page.
We make every effort to ensure that the ordered dress is the best fit so, after placing the order, we will be in close contact with you and agree on the smallest details before sewing your dress. Our stylist will help you select a cut that suits your figure best, collect the measurements and choose the right fabrics for the finishing touches.

Returns and exchanges

Custom-made wedding dresses

Your wedding dress sewn by us based on your order, special measurements and specifications is not returnable. That is why we pay so much attention to your order before sewing – we want to be sure that both the selected model, cut, changes introduced to the design and sizes have been determined in the smallest detail. It is very important for us that the dress is not only made in accordance with the dimensions, but also perfectly fits your figure.

From the moment of accepting the order for sewing, which takes place after agreeing the cut, measurements and changes, it will not be possible to quit the order. We are responsible for making the dress discordant with the specification and its defects, including hidden ones, however we are not responsible for incorrect measurements. If – for any reason – you have a problem with the dress you received, contact us and we will surely find a solution.

Ready To Wear wedding dresses and other products

Regardless of whether you are buying a made-to-measure dress or ready-to-wear one, we recommend that you check and measure the dress as soon, as possible in order to assess whether the dress has been delivered in good condition and fits perfectly. If you find any discrepancies from the order please contact us immediately.

Made-to-Order or Ready-to-Wear?

Which to choose?